Return & Exchange Policy
Returns
- We accept returns within 30 days of the original purchase date.
- To be eligible for a return, shoes must be unworn, in the same condition as received, and in the original packaging.
- Proof of purchase (receipt or order number) is required for all returns.
- Refunds will be issued to the original form of payment.
Exchanges
- Exchanges are allowed within 30 days of the original purchase date.
- Shoes for exchange must be unworn, in the same condition as received, and in the original packaging.
- If the desired exchange item is out of stock, a store credit will be issued.
- Proof of purchase (receipt or order number) is required for all exchanges.
Non-returnable items
- Final sale items cannot be returned or exchanged unless they are defective or damaged upon receipt.
How to initiate a return or exchange
- Contact our customer service team at [Contact Information] to initiate your return or exchange.
- Please provide your order number and reason for return or exchange when contacting us.
Shipping costs
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds processing time
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [number] days, and a credit will automatically be applied to your original method of payment.